Privacy Policy

“Made to Measure” includes items which are custom orders for garments you have selected, in the size and colour you have chosen. These items are brand new and sent directly to us from our carefully selected designers.

Deposit

At the point of placing your order, we will request a deposit of 50% of the total value of the order. This deposit is non-refundable. The Final 50% is payable on goods received.

Returns and Refunds

We understand that sometimes you change your mind, or your circumstances change, and you would like to return your items to us.

We are here to help you and will do all we can to support you with your return.

Cancellation of orders which have not yet arrived in store, and for which you have paid a deposit

We are sorry, but your deposit is non-refundable as we had to pay our suppliers when we placed your order.

We will not request the remaining balance for your order.

If you select an alternative item(s) from our store we will do our best to work with you to offer a reduced price. Please speak with us and we will do all we can to help.

Cancellation of orders which you have received and for which you have paid the full balance

We are sorry, but your initial 50% deposit is non-refundable as we had to pay our suppliers when we placed your order.

If you select an alternative item(s) from our store we will do our best to work with you to offer a reduced price. Please speak with us and we will do all we can to help.

Alternatively, we will work with you to offer your item(s) for sale in our store as part of our ‘off the peg’ range. The refund you receive will be in accordance with our “sell back” terms and conditions, minus the cost of your deposit.

Our standard returns policy states items must be returned within 28 days of purchase. However, we understand that sometimes circumstances change when purchasing bridal wear, so in some situations we may be able to waive that timescale. Please speak with us and we will do all we can to help you.

All items being returned must be accompanied by your receipt and must be in their original condition. By this, we mean:

·  Item(s) should be in an unworn and unused condition

·  Any tags, buttons, bags of embellishments etc should still be attached

·  Item(s) should be in their original packaging

·  If your purchase contained a free item(s), this must also be returned

·  If your purchase was part of a multi-buy deal, the refund will be based on the promotional price paid

·  If you have lost your receipt, we may still accept your return and offer you an in-store exchange. Please speak to a member of the team

·  All refunds will be made to the original payment method. If this was by card, the cardholder must be present

Any items which are not returned within the above conditions may not be accepted. We reserve the right to inspect the condition of any item being returned and may take 24 hours to do so. This does not affect your returns deadline.