Open Tues, Thurs, Fri, Sat 10-12 for browsing. All other times by appointment
Open Tues, Thurs, Fri, Sat 10-12 for browsing. All other times by appointment
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If you would like to reserve a dress while you have a think about it (for example, a sale dress or to hold a prom dress style) we ask for a non-refundable deposit of £50, which will hold the dress for a maximum of 7 days. If you choose to go ahead with your purchase the deposit will be deducted from the overall price of the dress
A “sale” dress is any dress bought with a sale tag on that you took home on the same day
Items purchased in a sale are non-refundable as they have been heavily discounted and are sold as seen
We are unable to store any sale dresses for you and would ask that these dresses are taken home on the day of purchase. In exceptional circumstances we will do our best to help but this will incur a storage charge if storage time exceeds the agreed timeframe
Sample dresses and accessories are items which are custom orders for garments you have selected, in the size and colour you have chosen. These items are made to order and sent directly to us from our carefully selected designers.
Deposit
At the point of placing your order, we will request a deposit of 50% (prom) or 70% (bridal) of the total value of the order. This deposit is non-refundable. The final balance is payable when you arrive for your fitting or dress collection, whichever comes first
Returns and Refunds
Cancellation of orders which have not yet arrived in store, and for which you have paid a deposit
Your deposit is non-refundable as we had to pay our suppliers when we placed your order.
We will not request the remaining balance for your order.
If you select an alternative item(s) from our store we will do our best to work with you to offer a reduced price. Please speak with us and we will do all we can to help
Cancellation of orders for which you have paid the full balance
Your payment is non-refundable as we had to pay our suppliers when we placed your order.
If you select an alternative item(s) from our store we will do our best to work with you to offer a reduced price. Please speak with us and we will do all we can to help